forgot password? Create a free fatfile account and start sending files today. sign up		Why do I need to provide my email address and a password? Why do you need my mailing address? Why do you ask for my credit card info? Is there a membership fee or minimum order requirement? What kind of files can I send? How do I get my files to you? Do I need any special software? Does anyone else have access to my account? Why does it say that an account with my email address already exists? Why do I need to provide my email address and a password? In order to securely store, view and share your files, you need create a password-protected account at fatfile. Please enter an email address that you use often, since we'll use it to communicate with you about your account. Choose a password (at least 5 characters long) that's easy for you to remember, but difficult for others to guess. After you sign up, you will use your email address and password to log in each time you visit fatfile. Back to Top Sign up >> Why do you ask for my credit card info? A credit card is the only form of payment fatfile accepts for our services. We accept VISA, Mastercard and American Express. We cannot accept personal checks or money orders. Transfers cost just $4.99 per roll per transfer or $4.99 per recipient if the recipient pays. Included in the price is an online file area for your files where they remain until picked up or expire. Back to Top Sign up >> For your convenience, you can enter your credit card info now to pay for your transfers. You can also provide your credit card on the order form when you are ready to send your files. Your card will not be charged until you use the service. Is there a membership fee or minimum order requirement? There is no membership fee and no minimum order. Back to Top Sign up >> What kind of files can I send? You can send any file in any format. The maximum size of any file or combination of files is 100MB. If you need to transfer files larger than 100MB please contact us at sales@fatfile.com. Back to Top Sign up >> How do I get my files to you? When you sign up you will automatically be take to your private file area. Here you can upload the files to your fatfile folder before transfer. Back to Top Sign up >> Do I need any special software? You do not need any special software other than a web browser. If you are reading this you can most likely use fatfile. Back to Top Sign up >> Does anyone else have access to my account? Only you have access to your account. In order to protect the privacy of your files, you should never share your password with anyone. To share the files you should select the people you want to receive the files and transfer them. The people you selected will then be able to pick up the files and review them. Back to Top Sign up >> Why does it say that an account with my email address already exists? You may have come to fatfile previously and registered for an account, or you were interrupted while you were registering. This message means you already have an account with fatfile. Back to Top Sign up >> Tip: If you forgot your password, click on the link next to the 'log in' button', and enter your email address. We'll send your password to you. Back to Top Sign up >>
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